Beacon is a helpdesk system: support requests are tracked as threaded conversations, and SLA timers show which tickets are on track and which have breached, so nothing falls off someone’s plate.
What it does
- Tickets & companies Each ticket is linked to the contact who raised it, and contacts can be tied to a company, so you know who’s asking and who they work for.
- Threaded replies Replies and internal notes build into one thread on the ticket, with notes clearly marked as internal, so the whole conversation is there when you pick it back up.
- SLA timers Each priority has its own first-response and resolution target, and every ticket shows whether it’s on track, met or breached against them.
- Status & priority Move a ticket one step at a time from New to Closed and set its priority from Low to Urgent, so you can see where every request stands.
- Reporting The dashboard shows open tickets by status, the tickets past their SLA, and how many came in each day over the last 30 days.
Questions
Is the demo free?
Yes. This helpdesk software demo costs nothing, and you don’t need a card.
What happens to what I enter?
Demo accounts are for exploring the system. Nothing you enter is kept, and accounts are cleared periodically.
Can it be changed to fit my business?
Yes. Beacon is a starting point. We change the statuses, priorities, SLA targets, fields and reports to match how your team handles support, and build in anything extra you need.
What does working with Moonfive look like?
We build your own version of Beacon around how your business works, then keep developing it on a monthly retainer.
Retainers start from £1,500 a month, plus a one-time £1,500 setup fee, with no lock-in and one month’s notice.